Refund policy

General returns 

To start a return, you can contact us at envelovebeyondgifts@gmail.com or call 702-301-2969. If your return is accepted, we’ll be offered you a replacement with a 30% discount on what you paid or a full refund.
Please always contact us for any return questions at envelovebeyondgifts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Always take a picture if the item is damageed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods if they are opened  (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.